Job Posting: Community Services Manager
Location: City of Kawartha Lakes, Ontario
Organization: Women’s Resources of Kawartha Lakes
Position Type: Full-Time
Hours: 35
Salary/Wage: $61,790-$69,906 per year
Start Date: TBD
Reports To: Executive Director
Application Deadline: Monday, February 23, 2024 at 4:00 p.m.
About Women’s Resources of Kawartha Lakes
Women’s Resources of Kawartha Lakes (WR) is committed to providing safety, support, and advocacy for women and their children affected by gender-based violence. Grounded in feminist and anti-oppression principles, WR delivers community-based programs, shelter services, and outreach initiatives that promote empowerment, safety, and systemic change.
Job Summary
The Community Services Manager provides leadership, coordination, and supervision to all community-based (non-residential) programs, including Outreach Counselling, School-Based Services, Child Witness, Group Services, and Violence Against Women programs.
This senior leadership role ensures the delivery of high-quality crisis intervention, supportive counselling, advocacy, and referral services for women and their children. All services are delivered within an anti-oppression framework and in alignment with Women’s Resources’ Reason for Being and Beliefs & Aims.
The Community Services Manager is a member of the senior management team and supports strategic service implementation, staff development, community collaboration, and program accountability.
This is not an entry-level position.
Why Join Women’s Resources?
- Meaningful leadership role supporting women and children impacted by violence
- Opportunity to shape and strengthen community-based services
- Collaborative, values-driven, feminist workplace
- Engagement in strategic planning and organizational leadership
- Professional growth and development opportunities
Key Responsibilities
- Provide leadership and oversight of crisis intervention, counselling, advocacy, and referral services
- Supervise, coach, and evaluate staff; ensure annual performance reviews
- Coordinate hiring, onboarding, training, and professional development
- Maintain student and volunteer placements aligned with program needs
- Foster a collaborative, respectful, and feminist team culture
- Ensure consistent, client-centred service delivery and accurate documentation
- Plan, coordinate, and evaluate group programming
- Develop and implement program evaluation and reporting systems
- Prepare monthly, quarterly, and annual service statistics
- Oversee program budgets, petty cash, and client support funds
- Build and maintain strong community partnerships and referral networks
- Represent WR through public education, committees, and community initiatives
- Promote effective communication, problem-solving, and conflict resolution
- Participate in organizational leadership and program coordination meetings
Qualifications and Skills
- MSW or BSW in social services/women’s issues, or an equivalent combination of education and related experience
- Minimum 3–5 years’ experience managing and supervising a team, preferably within a social services or violence against women setting
- Demonstrated commitment to women’s issues and the anti-violence movement
- Strong understanding of feminist and anti-oppression frameworks
- Knowledge of domestic violence dynamics, risk assessment, and related legal systems
- Demonstrated knowledge and application of multiple counselling modalities, including trauma-informed practice, solution-focused therapy, goal-focused counselling, strengths-based approaches, crisis intervention, and group facilitation models
- Ability to provide clinical consultation and guidance to staff on complex and high-risk cases
- Proven program management, staff supervision, and coordination experience
- Strong community development and partnership-building skills
- Ability to lead teams, foster collaboration, and manage conflict effectively
- Strong analytical, planning, and program evaluation skills
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office (Word, Excel, Access) and database systems
Accessibility & Inclusion:
- Women’s Resources welcomes and encourages applications from individuals with disabilities. Accommodations are available upon request throughout the hiring process. Please contact us to let us know how we can support your participation.
- WR has an exemption to hire women only.
To Apply:
Please submit your resume and a cover letter outlining your interest and qualifications to:
dbekintis@womensresources.thedev.ca by February 23, 2026 at 4:00pm
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Resumes submitted without a cover letter will not be considered.
Women’s Resources is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We encourage applications from Indigenous people, racialized persons, people with disabilities, and members of the 2SLGBTQ+ community.